FAQ

General Information

Where are you located?

Pricing-Billing

Do you accept checks or electronic transfers for payment?
Yes, we do. Please call us regarding the details prior to placing your order. It is important to note that checks can take time to be mailed to us, and it takes more time for the checks to clear. We will only ship orders once checks have cleared.
How easy is it to assemble the party tents?
Most of our party tents require no tools for assembly. They are easy to set up and all come with instructions.
Do you offer discounts for bulk orders?
We are always looking to build relationships with our customers. For bulk orders, please contact us by telephone at (888) 407-7909, and we will do our best to help you!

Shipping - Delivery

Can you overnight ship the items?
In some cases, we can overnight the items but you should know that shipping of such big and heavy products overnight can get very expensive and sometimes cost more than the product itself. If you are still interested, then please give us a call at (888) 407-7909 for a quick quote.
Do you ship worldwide?
Not at the moment, unfortunately. It is something we are looking in to, but have no updates in the near future.
How many days for delivery?
Delivery times depend on where you are located. Generally speaking, we ship all orders within a day of when the order was placed. When they are shipped, most of our orders are delivered in under 5 business days, but can take up to 7 business days for regular orders, and up to 10 business days for Freight orders.
Does The Gazebo Store rent out party tents?
We do not rent out tents. Are mission is to sell tents at costs that are very competitive and often will be payed off in under 2 uses, when compared to rental prices. When you rent a party tent, you pay for the delivery, the wear and tare, the assembly, the taking apart and the pickup of the party tent. You also pay for each day that the party tent remains in your possession. When you purchase a party tent from us, all the fees are waived and the savings are passed on to you on your events!

About Our Products

What are the specifics of the upgrades?
Many of our products have upgrade options available. The exact specifics about these upgrades vary depending on the product. In all cases, the build quality of the party tent will be greatly improved. The thickness and diameter of the poles, the thickness of the canopy, as well as the stakes are all increased. The overall weight of the tents often doubles when upgraded.
What's the difference between the PVC Tent and the Party Tent?
Regular party tents have canopies that are made out of Polyethylene. This is a fine material for most types of uses as it is a waterproof material. However, It cannot withstand high heats like from a fire or to hot press the seams. Because of this, if enough water accumulates on this material, it might start slightly leaking from the seams. PVC Tents are often flame retardant, and are hot sealed to make them completely waterproof. It is important to note that under no circumstance should you ever allow too much water too accumulate on the top of the tents as the weight can becoming overbearing for the structure and damage it.
What is covered by the Lifetime Warranty?
The lifetime limited warranty will cover the entire tent for any manufacturing defects. We make sure that the tent you receive functions the way it was intended. If any evidence of a manufacturing defect is found, we will replace the appropriate parts.
Do you have sidewalls without windows?
Yes, we do. Feel free to chat with us or give us a quick call to change the sidewalls on your order.
How are the sidewalls connected?
It depends on the tent, but in most cases, the sidewalls are attached with Velcro, or bungee cords.
What material is the Party Tent made of?
Our party tents are made of polyethylene, polyester, PVC, and some more materials. Your best bet is to check out the SPECIFICATIONS tab under the product page you are looking at for the exact specs and build qualities details.
Do you have any wind rating on these tents?
Because tents are temporary structures, they are not designed to meet any structural codes. We have however tested some of our tents to up to 60 mph winds. The Gazebo Store recommends that the tent be taken down prior to any type of severe weather. At the very least, just removing the fabric will have a huge impact on wind resistance.
Do you need to stake down these tents?
We always recommend that you stake down these tents. Frame tents can stand on their own without staking, but using the stakes correctly can potentially save your tent, it’s contents, and surroundings in case of sudden winds.
Are any of the tents fire proof?
Party tents cannot be “fire proof”, but they can be “flame retardant”. We have a selection of flame retardant tents. You would be able to find most of these under the Commercial Tents category.
Is it better to use sand bags or stakes to hold down the tents?
Stakes are always better than weight bags, but sometimes stakes are not an option. If you are setting up your tent on a hard surface like concrete or asphalt, then you won’t be able to use the stakes and extra weights can be a help.